Ticketmaster and other ticket sits have been in the headlines for all the wrong reasons here recently, as their presale has become an ever living nightmare for extremely popular artists who sell their tickets through the site.
In particular, getting tickets for Taylor Swift and Tyler Childers last week was a complete disaster, with tons of fans in presale having to wait for hours without even getting a ticket before they completely sold out.
Not to mention, tickets are reselling for well over $1,000 for the cheap seats.
Needless to say, it’s been a total shit show, and these sites are going to have to solve these issues here in the very near future.
And if you think that sounds bad, wait until you hear this Swift fan’s story…
According to Insider,25-year-old Sydney Wallace apparently was charged 14 times by SeatGeek for tickets she never even received, totaling a whopping $9,000.
She entered here credit card information before the massive wave of fans decided to try out the site after the disaster with Ticketmaster in an attempt to get a couple of tickets. However, when she went to checkout, she says the site wouldn’t let her complete her purchase.
She said she was then rerouted to get new tickets a number of times, and she was charged each time it rerouted her.
As you could imagine, it put a hurtin’ on her bank account and her account was flagged for potential fraud.
Wallace tweeted out after the aftermath:
“Waited in line for Taylor Swift tickets for 8 hours today. And SeatGeek charged me 14+ times for tickets I was never able to purchase.
So now my bank accounts (happened on multiple cards) are frozen, I’m broke, it overdrafted my accounts, and I did NOT get tickets.”
Waited in line for @taylorswift13 tickets for 8 hours today. And @SeatGeek charged me 14+ times for tickets I was never able to purchase. So now my bank accounts (happened on multiple cards) are frozen, I’m broke, it overdrafted my accounts, and I did NOT get tickets 😭😭 pic.twitter.com/OlbDiwPVr2
She reportedly reached out to SeatGeek to try and get her money back.
She claims they responded:
“After talking with their live chat, they said that none of the charges resulted in a ticket purchase and that I had to wait 3-5 business days to receive a refund.”
SeatGeek says that the charges should be gone after 24 hours, and she would still have a chance to get tickets during public sale on Friday.
Wallace added that the bank has been cooperative with the issue, and has since removed the overdraft fees.
Hi all,as of now I am still waiting for the charges to be removed. SeatGeek did reach out & said it would take 3-5 business days & that there is nothing to do but wait. CBS also reached out for a Zoom interview which will air Friday morning.Thank u for all the kind words &support
After the insanity that occurred last week, Swift released a statement to her fans saying:
“Well, it goes without saying that I’m extremely protective of my fans. It’s really difficult to trust an outside entity with these relationships and loyalties and excruciating for me to just watch mistakes happen with no recourse.”
📲 Taylor Swift issues a statement via IG Story regarding her #TSErasTour presale and Ticketmaster.
“And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together.” pic.twitter.com/A5a7VmrKVI